Looking for a nanny? A babysitter? A newborn care specialist, housekeeper, or personal chef? First Class Care, your Totally Awesome pick for best local childcare agency, has all your household needs covered. Started by a husband-wife team who understand the needs and wants of parents looking for a little extra help, First Class Care has a rigorous screening process to ensure the best candidates possible. With its can-do, professional attitude—not to mention its stress-relieving potential—it’s no wonder First Class Care is a hit with Chicagoland parents.

Co-founder Erin Krex recently took the time to chat with us about the agency’s inspiration, her proud moments as a business owner, and more. Read on:

Red Tricycle: Congratulations on being voted “Most Awesome” by your community! What do you think your customers value most about your business?

Erin Krex: First Class Care customers know that when they use our services they are getting the best of the best! All of our candidates are highly screened and vetted. They also know they can reach someone 7 days a week, as we know families’ needs may arise late at night or on weekends. We are here for you 24/7!

RT: What inspired you to start your business?

EK: First Class Care was started after I was frustrated with the nanny search myself in 2004 and could not find an agency to walk me through the process from start to finish. As a new mom I was not sure what I wanted or needed and was looking for a professional to assist me. It did not exist, so I created it in 2006. We help families figure out what they need and offer candidates who are all qualified with varying backgrounds. We make sure the family is confident in their decisions and provide all references and background checks so they have all the important information without having to ask for it.

RT: Any advice for new business owners just getting started?

EK: My advice to new business owners is to research the market and make sure you are offering a service or product like no other.

RT: Can you give us one tip for balancing entrepreneurship with parenthood?

EK: My tip would be to learn how to delegate! Give what you can to others so you can focus on the really important things. Make sure you set aside time for family.

RT: What is your proudest moment as a business owner or parent?

EK: My proudest moment as a business owner is anytime I get a call from a client or candidate and they tell me how much they love their employee or job. It gives us such satisfaction to know we are helping! As a mom I love that my son sees his mom and dad working to build something from the ground up and that if he has a dream to do something he can create it.

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