Yes To recently recalled its Grapefruit Vitamin C Glow-Boosting Unicorn Paper Mask following customer complaints.
According to reports, the mask (which was sold at several retailers, including Target and Ulta), can cause extreme irritation, burning and red, itchy skin.
Chelsea Anders and her stepdaughter both used the mask. The Iowa stepmom told WHOTV 13, “Her face was welted with red, swollen, itchy raised abrasions and I had first thought chemical reaction. It’s what a lot of people had assumed when using this product was that it was just an allergic reaction. Then doing the research after I had seen what had happened, it looks like a chemical burn.”
Anders wasn’t the only person to have a problem with this product. Stacy Slater of Tampa, Florida told Today what happened after her 11-year-old daughter Addison used the mask. “She’s like, ‘My face is a little itchy and it tingles.'” Slater went on to add, “She said it felt like it was burning and stinging and at this point she was crying.”
In an emailed statement, a representative from Yes To said, “Yes To is committed to ensuring the safety and integrity of all of our products and has maintained a strong track record of delivering quality products to our customers since our founding in 2006.” The statement continued, “We have recently seen reports on social media that children have used the Grapefruit Vitamin C Glow-Boosting Unicorn Paper Mask, unfortunately resulting in skin irritation. We have also received some similar reports from adults who have used the product. We apologize to anyone who was affected in this way, especially over the holiday season.”
The brand also added, “While our products are all independently tested for safety, irritation, and allergy—and while we provide both warnings and instructions on our products about the potential for skin irritation—the safety and satisfaction of our customers are our main concerns. As such, we have decided to pull this particular product off of the shelves while we investigate the complaints that we have received and seen online.”
When it comes to the products and retailers pulling them from store shelves, Yes To’s statement said, “We have reached out to all our retailers and informed them that we are voluntarily pulling the product off the market and to please remove all Grapefruit Vitamin C Glow-Boosting Unicorn Paper Masks off their shelves immediately. However, each store has a different procedure and process when removing products. We hope to have all products completely removed by Friday and will continue to follow-up with each store to make sure that the product is pulled from shelves as quickly as possible.”
Yes To also directed customers who have the product to return unused masks to the store of purchase. In a Jan. 3 statement the company made on its Facebook page, Yes To alerted customers to the problem and added, “If you’ve had an issue with this item, please contact our Customer Care team at firstname.lastname@example.org.”
Featured photo: Yes To